FAQ
Accounts Registration

With registration for an FxCitizen Cent/Standard account is quick and easy. The online application only takes few minutes to complete. You can access for following link: Register Live Account

Once your account is approved, you will receive an confirmation email with your trading account details and password 
* Please do not reveal your personal details to any third party.

Yes, you can. If you need to amend any information on the application form, please feel free to do so. You will need to write us for your amendment information and send us via email account@fxcitizen.com

It depends on how quickly you can provide us with the required supporting documents. Once the complete documents have been submitted, we would contact you within 48 hours. If you do not get any reply within 3 working days, please send an email to account@fxcitizen.com to check if we have received your documents.

Supporting document, which must contain the following information:

  • A photocopy of official documents with photo Passport / Driving license / National Identity Card
  • A proof of residence dated within 6 months for the address Bank Statement / Utility Bills (Electricity/Telephone Bill) / Insurances Bill, etc.

We cannot accept any document that does not contain all of the above information. You may upload those documents via your trader cabinet or submit your documents as scanned images (JPEG, GIF, DOC, or PDF—no password protection please) to our account department at account@fxcitizen.com

We are not accepting any documents that do not contain or confirm your full name and current residential address. It must also be dated within the last 6 months, and must have been sent to your current residential address via the post as we are not able to accept internet statements.

Yes, in most cases we can accept a machine readable passport without certification.

Yes, you can, just register normally with joint bank account only will be accepted

As a regulated firm we have procedures in place to identify our clients and we take a risk based approach to this. The objective is to prevent impersonation fraud being committed against our clients and comply with the International Laws against Money-Laundering The list of countries for which certified documents are NOT required can be seen below:

  • United Kingdom
  • European Union
  • Australia
  • Canada
  • Hong Kong
  • Japan
  • New Zealand
  • Norway
  • Singapore
  • South Africa
  • Switzerland
No, you just need to login into your trader cabinet and open a new trading account inside.
Sometimes spam programs may identify our emails as spam. It may help if you change the setting of your spam detection programs. You may try to complete the application form again indicating another email address.

Multi Account Manager (MAM) allows you to manage multiple terminals simultaneously. In MAM Manager Account you can be logged in at a time and manage several accounts simultaneously. We will providing the facilities of Multi Manager Account (MAM) upon application. Kindly email to account@fxcitizen.com.

Yes, you can have multiple accounts but your deposit will only appear as US Dollar.

No, we will not. You can have a functioning live account with a zero account balance.
Yes, we do. We offer swap free account for Cent/Standard account. Swap-free account incur no interest charges/payments
Yes. It is possible to log in into your live and/or trading account from any computer that has MetaTrader 4 platform downloaded. You can even be logged in from different computers simultaneously. *Please be careful with your logins and passwords. If you save your MetaTrader password on a particular PC anyone who has access to it will be able to trade on your account.

To restore trader account password, please contact Live Client Service Team or email to account@fxcitizen.com with below details provided:

  • Trading account
  • Full name as registered
  • Email address as registered
  • ID / Passport number

Please login into your trader cabinet where you can change your password. For security purposes, we recommend you to change your password once per month.

Demo Accounts

To open a Demo account, download and install FxCitizen trading platform MT4. Run the platform and go to ‘File’ select open an account. Fill in your details on the demo account opening page and you able to trade the demo immediately. You can access for following link: Demo Account Guide.

Demo account is virtual account that ideal for beginner to learning the basics of Forex. Demo account conditions are equal to real account: order execution technology, quotes, working with orders – everything like on a real account.

Your Demo Account will remain open indefinitely, unless there isn’t any trading activity for a period of 90 days. In that case your demo account will be automatically deleted by our server.

Demo account password can’t be recovery. If you saved an internal mail with your demo account registration data you can find your password there. Otherwise you will have to open a new demo account.

It is impossible to deposit a demo account. You can open an FxCitizen Live account to make real trading

Demo account is not allowed to change the leverage. Otherwise you will have to open a new demo account.

Client information is important for us. If you supply inaccurate information then your account may be deleted. We will never disclose your contact details to any third parties, but will use your details to let you know of any important changes that may affect your account.

Our Demo spreads are fixed and same with real account, if you require the minimum and typical spreads for Cent and Standard account, please click here.

Deposits / Withdrawals

FxCitizen offers several options to our clients. You may transfer your fund to your trading account either by credit card, liberty reserve, or by bank wire. Deposit.

Credit Card Deposit To transfer fund into your trading account via credit card, you may login to your trader cabinet and click on ‘Credit Card’ to make deposit. When using credit card to transfer fund, ensure the card either VISA or MASTER card is in your name.

Liberty Reserve To transfer funds to your account via Liberty Reserve, you may login to your trader cabinet and click on ‘Credit Card’ to make deposit. You need to specify the account number of the recipient and amount of funds you wish to transfer to your account, and the funds will be immediately available for your use. The minimum deposit with liberty reserve is $1 USD.

Bank Wire Deposit To transfer fund via bank wire, you may login to your trader cabinet and click on ‘Credit Card’ to make deposit. The minimum deposit with bank wire is $25.

Not for now. We still in the progress to expand our deposit method with these bodies.

Funds received Credit Card is normally credited within one hour of receipt. Deposits made using your Credit card beyond the core business hours of 9.00am – 5.00pm New Zealand time may not be credited until the next working day.

Funds received during the day by a Bank Wire will be credited 3 to 5 working days, although we strive to credit as many as possible on the day of receipt.

For more information, please refer to: Deposit and withdrawal

* This is very depends on country and bank service to make transaction to FxCitizen.

No, we will not. You can have a functioning live account with a zero account balance.

It depends on the country the money is sent to. Standard bank wire within the UK and EU takes 3 working days. Bank wires to some countries take up to 5 working days. For more detail information, please click here.

If you are the holder of two or more trading account you can transfer funds from one of your trading account to another. This can be done by email your request to finance@fxcitizen.com with below details provided

- Account owner full name (as inputted upon account registration) - Account owner email (as inputted upon account registration) - The number of the receiver trade account - Payment sum. The internal transfer is only possible when the sender and the receivers account belong to the same person (i.e. account owner name is the same in both account)

If you are the holder of two or more trading account you can transfer funds from one of your trading account to another. This can be done by email your request to finance@fxcitizen.com with below details provided

- Account owner full name (as inputted upon account registration) - Account owner email (as inputted upon account registration) - The number of the receiver trade account - Payment sum. The internal transfer is only possible when the sender and the receivers account belong to the same person (i.e. account owner name is the same in both account)

No commission or fee will be charged.

No, at FxCitizen we are transparent with all our charges. Charges only incurred for the service by the third parties. However, FxCitizen have minimum transaction for deposit or withdraw funds. For more detail information, please go to  Deposit and Withdrawal.

We provide several methods for clients to withdraw funds. Please click here for more details. In order to withdraw fund, you need to login into your trader cabinet to make withdrawal request with the method you had deposit your fund. Your money will be transferred to the bank account that is registered with us.

FxCitizen will not accept third party deposits or withdrawal requests. The name(s) on the FxCitizen trading account must be an exact match with the name(s) on the account of the other financial institution. This includes (but is not limited to) instances where the name on the bank account is not a FxCitizen account holder, business account and endorsements to FxCitizen.

You should contact Client Services Team or send an email to finanace@fxcitizen.com  and be ready to provide the following information:

- Trade account number.
- Electronic purse number
- Payment sum
- Payment date
- Number of transaction (if applicable)

Yes, you can. However at the moment of payment, your free margin must exceed the amount specified in the withdrawal instruction including all payment charges. Free margin is calculated as equity less necessary margin (required to maintain an open position).

If you do not have sufficient free margin in your trading account we will not carry out the withdrawal request until you close the open positions in your account.

FxCitizen offer trading account for USD. You can deposit money with us in USD, EUR, GBP, CHF or JPY. If you transfer funding in GBP to your account, the GBP you have sent us will be converted into US Dollars by FxCitizen at the prevailing inter-bank price at the time.

  • The Anti Money Laundering Policy rules were broken. You requested to withdraw funds in the system, using a different payment solution from the one, in which you deposited from.
  • Other reason. Please contact financial department finance@fxcitizen.com.
General Trading

Volume is a size of an order and is measured in lots. For FxCitizen 1 lot equivalent to $10,000 contract size.

Information about all trade operations performed is stored in the "Account History" tab. The entire history is displayed as a table with the following fields.
If you don’t see account history in your terminal, please do the following:

  • Check your PC system date and time
  • Right-click the account history tab and select “All history”. This way you can also see the history for any period.

This is a buy and sell price on the quotes you see, when you open or close an order. The difference between the two prices is called the Spread. All the charts in trade terminal are shown at "Bid" price. You can set up your terminal to show Ask price as well. To do so, press F8 on the chart window and in “Common” tab put a tick “Show Ask Line”. Upon "Buy" order opening, the open price is "Ask" and the closing one is "Bid". Upon "Sell" order opening, the open price is "Bid" and the closing one is "Ask".

It often happens with beginners in "Sell" positions. It happens because the trader doesn’t take spread into consideration. Upon "Sell" order opening, the open price is "Bid" and the same price is shown on the chart. "Sell" order close price is "Ask", i.e. "Bid" price + spread. You can set up your terminal to show "Ask" price as well. To do so, press F8 on the chart window and in “Common” tab put a tick “Show Ask Line”.

A «Stop-loss» is an order, which can be put either upon opening the position, or after it is already opened. The goal of this order is to minimize loss, i.e. after the price reaches the set value, your position will be automatically closed with a fixed loss. Or with a profit if you set your S/L into zero value. A «Take-profit» is basically the same order, but working in a reverse way, i.e. after the price reaches the set value, your position will be automatically closed with a fixed profit. For instance: as you open a long position (long means buy), you open a buy position up at Ask price, and close it at Bid price. In this case you can set “Stop-loss” under Bid price and “Take-profit” over Ask price. Subsequently, as you open a short position (short means sell), you open a sell position up at Bid price, and close it at Ask price. In this case you can set “Stop-loss” over Ask price and “Take-profit” under Bid price. Now let’s assume you want to Buy 1 lot GBP/USD. You open a new order, request the current quote, select the required currency pair, enter the volume in lots, set the S/L and T/P (if needed) and press “Buy”. You have bought at Ask price 1.2453, which means Bid at that time was 1.2450 (spread is 3 points). A “Stop-loss” order can be set under 1.2450. If you set it at 1.2400, it means that if the Bid price reaches 1.2400 your order will be automatically closed with a 53 points loss. A “Take profit” order can be set over 1.2453. If you set it at 1.2500, it means that if the Bid price reaches 1.2500 your order will be automatically closed with a 47 point profit.

These are orders which will be opened when the price reaches the value set in the orders. A Buy/Sell Limit is executed only when the market price is (or is better) than the price set in the order. Buy Limit is usually placed under the current market price and Sell Limit is placed above the current market price.

Buy/Sell Stop is executed only when the market price is (or is worse) than the price set in the order. Buy Stop is usually placed above the current market price, and Sell Stop is placed under the current market price.

For all currency pairs the order price must differ from the current market price (Bid or Ask, depending on the order direction) for at least a size of spread. You cannot place any pending order closer to the current market price than it is stated in the client agreement.

This is because the position prolongation is performed through short Roll-over or Swap (Tom/Spot) operations. Roll-over consists of 2 controversial positions with the same sum, but different dates (Tom – tomorrow, Spot – the second working day) and slightly different rates. Roll-over is an artificial closure of a position and a simultaneous opening of the similar position on the next date, taking into account the difference in the percent rates of the two currencies.

Depending on the position direction (buy or sell), the client gets (or pays) some sum for the position roll-over (it usually ranges from a tenth of a point to several points). When a position is rolled over from Wednesday to Thursday, the sum is triple. Why does the customer have to pay for a position roll-over? Because upon position opening he received a credit in a currency he sells, and must pay interest. At the same time he put the purchased currency to a deposit and gets some interest for it too. The bank rates for these currencies differ, therefore a gap appears, which is considered during the position roll-over. If a customer sold a currency with a higher bank rate – he will pay for the roll-over. And if he purchased a currency with a higher bank rate, broker will pay him for the roll-over. Usually it is all calculated automatically.

The company has a right to close customer’s positions without notifying him, in case equity is less than 30% of the required margin (for opened positions). If several positions are opened, the company can close one or several of them, starting from the one, generating the largest loss. The trade account condition is controlled by the server, which closes all positions automatically, if margin level reaches 10% (or less) for Cent/Standard account. This situation is called “Stop Out”. It is performed by the current market price. For real account the values are 100% and 30%.

Obviously there were not enough funds on your account to keep the position opened. As soon as the margin level reaches below 30%, the server automatically closes all the positions. This event is also recorded in log files with a comment “stop out”. If several positions are opened, the first one to close will be the position with the highest floating loss.

You can keep it open as long as you want, but note that you will have pay swap for transferring your position through every night.

Support level is a level lower than the current market price from which the trend, supposedly, can turn upwards. Resistance level is a level higher than the current market price from which the trend, supposedly, can turn downwards.

In general, long-term positions are those, which are supposed to last several months or even years. Mid-term orders are those, the goals of which should be attained in the nearest 1-3 weeks. Such wording of the terms is spread within banks and investment funds, and is also used by market analytics in their prognoses. There is another scale between traders. Orders within 1 day are called “Intraday”, orders lasting several days are called “short-term”, mid-term – for a week or 2, long-term – for a month and more. This scale is, of course, unofficial, and is spread within self-traders.

Figure often means 100 points of profit, or market movement to 100 points. It can also mean some “round” numbers. E.g. “GBP/USD is moving through the 17th figure” means it passes 1.7000 level.

Live Accounts

Demo Account is designed to help beginner and traders with no experience of forex exchange whatsoever to make their first step into the market but without taking excessive risks.

Cent Account is good for experiencing the psychology of risk-taking within reasonable limits because of the cap on volumes that can be traded.

Standard Account is designed for experienced traders that plan to make serious trading decisions. Volumes are not capped and there is a minimum trade size in effect.

Please click here  to see the differences between Cent and Standard Account.

Cent account is providing new traders with access to the currency markets for as little as $0.01. With small trade sizes and access to No Dealing Desk execution, Cent account provides a great way to learn to trade currency.

To open Cent Account, please click here

Standard account is providing new traders with access to the currency markets minimum as $0.1. Standard account provides a great way for expert to trade in currency market.

To open Standard Account, please click here.

FxCitizen has offered various type of account. There are no limitations for maximum deposits. However, it is recommended not to deposit over $5000 USD into Cent Account.

FxCitizen does not charge commissions. Your only transaction cost is dealing spreads which is the different between bid and ask price.

Yes. You may trade from computer or mobile platform such Iphone, Android and Smartphone.

No. We do not accept trades via email. You may place a trade online.

Assume you buy GBP (GBP/USD) at 1.5010 and sell Euros at 1.5020. If the transaction size is 100,000 GBP, you will have a $100 profit.
($1.5020 - $1.5010) X 100,000 = $0.001 X 100,000 = $100

Similarly, if you sell GBP (GBP/USD) at 1.5550 and buy GBP at 1.5560, you will have a $100 loss.
($1.5550 - $1.5560) X 100,000 = - $0.001 X 100,000 = - $100

Meta Trader Platform

FxCitizen demo account last 90 days. For more detail information, please click here.

Yes, they include the swap rates.

FxCitizen have offered 30 pairs in the demo account and live account.

Yes. Demo account has the same functionality as in the live account.

Yes, you can close all your positions and disable your portfolio instantly. You are in complete control of your account at all times.

You can view from MetaTrader4 client terminal.

Yes, of course. FxCitizen allowed hedging for all traders.

No, signals to open and close are distinctly different, if you manually close a trade, no position will be taken when the close order arrives. The next new trade to open will be executed on your account.

The trade will be closed with the lot size it was opened with; the next new trade to open will be reflected with the new money management settings.

Clients make their own decision which system to use. This is left to the discretion of the client, we provide them all the tools and trade history for them to make an informed decision regarding their investment choices, but do not provide investment advice.

Technical and Trade Terminal

F9 – new order,
Ctrl + L – show volume on charts,
Ctrl + N – show navigator window,
Ctrl + O – open properties,
Ctrl + T – open/close terminal window,
Ctrl + Y – show period dividers on chart,

There is a user guide in the terminal itself. Press F1 to open userguide. You can also download it from the developer’s website at http://www.metatrader4.com/traders. The developer’s forum is located here: http://www.metatrader4.com/forum.

Go to market watch press right-click on any tool select “Show all symbols”.

To be come as our affiliate partner, please refer to here. As a customer opens an account via your referral link, you get a notification in your terminal mail. The commission for each customer order is vary depends on your rank in FxCitizen program.

Yes. To install a new expert you need to copy it to C:\Program Files\Meta Trader\Experts and restart the terminal. After that you will see your expert in the Navigator window.

If the “New order” button is inactive, it means you logged into your account under Investor password. Re-login to your account under trader’s password. It allows complete account management; only under it you can open, close or edit positions. It is also used during funds deposit/withdrawal for account verification. Investor password is for a view-only access.

If “Sell” and “Buy” buttons are inactive, it means you have a wrong volume selected. For “Cent Account” minimal volume is 0.01 lot and maximal is 1 lot. For “Standard Account” minimal volume is 0.1 lot and maximal is 1 lot. For more details see Account Types.

This can happen due to the following reasons: 1) You enter an incorrect password 2) You didn’t log in to your account for a long time and it was deleted or blocked. Please contact to account@fxcitizen.com to unblock account.

Few Possible reasons:
1) You have no internet connection
2) Port 443 is blocked in your network
3) You firewall is blocking port 443. Try add Metatrader as an exception from your computer firewall.

This message appears when a trade operation has failed (e.g. when you try to open a new order, when the previous one is not yet processed), due to server connection failure. To erase the query queue it is necessary to reboot your terminal.

Trading Operation

Our trading platform server time zone is GMT +2. All trades, pending orders and historical data will always be shown as GMT + 1. The time you see in the Market Watch window is the time of the latest quote.

No, the time zone of our servers is always GMT +2. In this time zone we avoid having small candlesticks on Sundays which allows the running of technical analysis and back testing to be smooth and straight forward.

1 market standard lot is 100,000 units of base currency. But in FxCitizen, 1 lot is defined as 10,000 units of base currency. Therefore;
0.1 of a lot is 1,000 units of base currency (this is minimum lot size for Standard Account)
0.01 of a lot is 100 units of base currency (this is minimum lot size for Cent Account).
Base currency is the first currency in the currency pair.

Forex is an OTC (over-the-counter, OFF exchange) market, so there are no defined trading sessions. If you have an account with us, you may trade from 22:00 Sunday to 22:00 Friday. Our Client Service teams work 24/7 to assist you.

Cent account: The minimum contract size is 0.01 lot i.e.100 units of base currency.
Standard account: The minimum contract size is 0.1 lot i.e. 1,000 units of base currency.
For further information, please see the following: Account Types.

For more information, please refer to the Spreads page.

Order execution is guaranteed under normal market conditions but not guaranteed under abnormal market conditions. Under abnormal market conditions or when the order level falls within the price gap on the market opening, the order is executed at the quote which is presented in the quotes flow during the process of order execution. Buy stop, sell stop or stop loss is executed at the level less profitable for the customer; buy limit, sell limit or take profit is executed at the level more profitable for the customer.

Not at all, FxCitizen is highly geared for active trading. Please refer to our Client Agreement in respect of order execution and spreads under abnormal market conditions. You shall consider the risk of trading in the high volatility market.

Limits and stops must be set at least 5 pips away from the prevailing market price.

Yes, you can. Please note that trailing stops become inactive when you log out of MetaTrader.

No, trailing stops are maintained locally on your machine and therefore requires that your MetaTrader 4 platform remain on and connected to the internet. If you disconnect the MetaTrader 4 platform from the system, any open trailing stops will be converted to a hard stop or limit.

Yes, you can. This is called 'matched' or 'hedged positions' – long and short positions of the same transaction size opened in the same instrument. The margin required to open and maintain such positions is half of the usual initial margin per transaction.

No, we won’t, open positions and pending orders stay in the system even if you log off from your trading platform. The same is true for all order types except trailing stops. Trailing Stops become inactive when you close or log out of MetaTrader. Expert Advisors also become inactive when MetaTrader is closed or you are not logged in.

No. FxCitizen does not charge any commission for Cent/Standard account.

We currently produce daily signals for 30 currencies pairs. For more detail information, please refer to here.

FxCitizen is a trading name of Universe Citizen Limited which regulated by the Republic of Vanuatu Finance Service Commission with the License Number of 14784.

High Risk Investment Warning: Trading FOREX on margin carries a high level of risk, and may not be suitable for all investors because the high degree of leverage can work against you as well as for you. Before deciding to trade FOREX you should carefully consider your investment objectives, level of experience, and risk appetite. The possibility exists that you could sustain a loss of some or all your initial investment and therefore you should not invest money that you cannot afford to lose. You should be aware of the risks associated with FOREX trading, and seek advice from an independent financial advisor if you have any doubts. Please read the full disclosure below: