COMPANY PROFILE

Important: FxCitizen MetaTrader5 Upgrade

27 August 2018, Monday

Dear Clients

We are proud to inform you that we are going to upgrade our MetaTrader4 trading platform to more secure MetaTrader 5 by 1st of September 2018. You might have limited access to our website and cabinet when the platform migration process is being carried out on 1st and 2nd September 2018

As for your existing active trading positions, you do not have to worry about it because it will be migrated to MetaTrader 5 with the same account number and details. You do not have to do anything except to download and install FxCitizen MetaTrader5 from our home page when it is launched estimated on and simply reset your trading password then you are good to enjoy the brand new MetaTrader5.

Existing active trading accounts will be automatically transferred to MetaTrader5 with the exact same account number and particulars. No action is required from your side. After the official launch of MetaTrader5 which is estimated on 1st or 2nd of September, please complete below 2 steps to enjoy the brand new MT5 platform.

Step 1: Download and install the FxCitizen MetaTrader5 from our home page.
Step 2: Reset your trading password and log in with your new password.

As for the technical limitation, some of the existing offers and benefits will be stopped temporary until the integration is complete. Below is the list of affected criteria:

  • Margin Booster 100% will be temporary suspended on MetaTrader5 and replaced by conventional Deposit Bonus up to 35% until integration for the bonus is ready
  • CashBack program will be stopped at MetaTrader5 until further notice
  • Weekly Contest will be stopped temporary until integration for the contest is ready

Please keep tune with us for the next announcement when the FxCitizen MetaTrader5 is launched

FxCitizen would like to take this opportunity to thank you for your trust and support along the years and may we continue to grow together.

Once again, thank you very much and sorry if any inconvenient caused by this upgrade period

Best Regards